Polo Ralph Lauren Boys’ Shoes – Recall and Full Refund
We have recently become aware that the Polo Ralph Lauren Boys’ Slater EZ-Canvas Shoe, a Polo licensed product, has failed to meet the quality control standards of Ralph Lauren Corporation and the Korean Agency for Technology and Standards (KATS) relating to the level of formaldehyde content found in the product. Ralph Lauren Corporation takes these matters very seriously and immediately following the KATS testing results, we have removed all affected products from all points of distribution in the market. Further, we are taking action with our licensee BBC to ensure a clear remediation plan is put in place, and that appropriate steps are taken to adhere to the standards that both the KATS and Ralph Lauren require. Customers who have purchased this product should return them to either a Ralph Lauren Retail store or to the place of purchase for a full refund.
Style Product Codes: CWPOCFTTZ210006 and CWPOCFTBZ210006 (in white only)
For any enquiries, please contact our Customer Service team at the following:
E-mail us at CustomerAssistance@ralphlauren.co.kr
Call a Customer Service Representative at 080-566-1199
Customer Service Hours
Monday – Friday: 9:30 – 18:00 (KST)
We are closed Saturday, Sunday and Hong Kong public holidays
For press inquiries, e-mail us at Press@PoloRalphLauren.com
For any additional questions that you may have, please refer to our website: www.ralphlauren.co.kr/en
We sincerely apologize for the inconvenience caused by this recall.
Updated as of March 2017